Most of the information we collect is provided voluntarily by you in order to receive updates from us or to order one of our services. In the course of these activities, we may collect the following categories of personal information:

name and address;

Contact information such as mobile number and email address;

Information about your company such as company name, address and VAT identification number as well as

All correspondence and comments you send to us.

When using the Website and its Services, you may encounter areas such as contact forms, online shops, chats, competitions and other features where you may be asked to enter User Data. Such User Information will be used in accordance with this Privacy and Cookie Notice, for the purposes for which it was collected and for any other purposes specified at the time of collection.

By entering your user information through this website, you agree that we may retain your personal data and that it may be stored by us or by a third party company that processes it on our behalf.

We are entitled to use your user information for the following purposes:

1. to contact you regarding the product, service or collaboration in which you have expressed interest;
2. to provide you with the product or service you have subscribed to;
3. for billing, payment processing, customer support and maintenance services;
4. Market research, including statistical analyses of user behaviour, which we may make available to third parties in anonymised, aggregated form;
5. to enable us to comply with any requirements imposed on us by law or court order;
6. to monitor compliance with our Terms of Use and
7. to send you periodic communications (including SMS or email) about features, products and services, events and special offers related to our products and services. Such communications from us may include advertisements for third party companies or organizations. You can withdraw your consent by clicking on the button "unsubscribe" in the emails/SMS we send. Please also note that we do not share your user information with third parties so that they can send you direct marketing without your consent.
8. to put you in touch with one of our partners regarding a solution you are interested in, following your consent. If you are no longer interested in receiving correspondence from our recommended partner, we encourage you to inform that partner so that they cease communication and delete your personal information from their records, unless doing so is not legally possible.

The recipients and processors of your personal data are Melita and our employees. We may also share your personal data with our group companies, subsidiaries and agents, other authorized operators of electronic communications services, public authorities or law enforcement agencies, and third parties who provide services to Melita under a contractual relationship, to be able to contact you and provide you with the requested service, to assist you with customer care services such as chats and customer satisfaction surveys, for debt collection services including debt collection and providing an electronic payment gateway to facilitate your payment of your invoices, for credit references, for fraud detection services and to track how you use the website and our services and how we can improve them. 

With your consent, we may also share your information with third parties to conduct market research or to provide you with better advice on a solution you are interested in.

In order to be able to contact you or to provide you with your service, Melita may be required to transfer your personal data to recipients outside the EU. In doing so, Melita will ensure that the third party recipients are subject to either an adequacy decision or appropriate safeguards in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679) and other applicable legislation and that Melita has a valid reason for such transfer, such as our legitimate interest.

Security is very important to us. For sensitive transactions such as payments, Secure Socket Layer ("SSL") encryption technology is used to protect information. Additional security procedures are in place to protect the confidentiality, integrity and availability of your user information.

You have the right to object to our processing of your personal data, to access the personal data we hold about you and, under certain circumstances, to request that we transmit that personal data to you or to a third party indicated by you in a structured, commonly used and machine-readable format. You also have the right to request that we promptly rectify, block or delete your personal data.

The blocking and deletion of personal data that you have made available through the use of our website can only be carried out by us, provided that there are no legal and/or contractual obligations for us.

If you have given consent to the processing of data, you have the right (under certain circumstances) to withdraw that consent at any time, which does not affect the lawfulness of processing before the consent was withdrawn.

Please direct any questions or comments regarding this notice to dpo@melitaltd.com

You have the right to lodge a complaint with the Information and Data Protection Commissioner if you believe that we have not complied with the requirements of the General Data Protection Regulation or the Data Protection Act with respect to personal data.