Website Privacy & Cookie Notice
This Website Privacy & Cookie Notice is applicable to any personal information which is given by You to Us (“User Information”) via this web site. This Notice is devised to help You feel more confident about the privacy and security of your personal details. “You” shall mean you, the User of the Site. “We/Us” means Melita Limited (operating under the brand “Melita.io”) hereinafter referred to as “Melita” and any member of “Users” means the users of the Site collectively and/or individually as the context allows. We process personal data only in compliance with the General Data Protection Regulation (Regulation (EU) 2016/679), the Data Protection Act (Cap 586 of the laws of Malta) and any other applicable legislation.
Most of the data We collect is freely given by You in order to be contacted with the latest information from Us or to purchase any of our services. As part of this exercise, We may collect the following categories of personal data:
Name and address;
Contact details such as mobile number and email address;
Details related to your business such as company name, address and VAT number; and
Any correspondence and comments you may send us.
When using the Site and its services You may encounter areas such as contact forms, online shop, chat, competitions, and other features, where You may be asked to enter User Information. Such User Information will be used in accordance with this Website Privacy & Cookie Notice, for the purposes for which it was collected and for any other purposes specified at the collection point.
By entering Your User Information via this Site You accept that We may retain Your User Information and that it may be held by Us or any third party company which processes it on Our behalf.
We shall be entitled to use Your User Information for the following purposes:
- to contact You in relation to the product, service or collaboration that You have registered your interest in;
- to provide you the product or service you have subscribed to;
- for billing, payment processing, customer support, and maintenance services.;
- market research, including statistical analysis of User behaviour which We may disclose to third parties in depersonalised, aggregated form;
- in order to enable Us to comply with any requirements imposed on Us by law or court order;
- to monitor compliance with our Acceptable Usage Policy; and
- in order to send You periodic communications (including but not limited to SMS or e-mail), about features, products and services, events and special offers related to our products and services. Such communications from Us may carry advertising for third party companies or organisations. For your convenience You can withdraw consent by clicking on the “unsubscribe” link in e-mails/SMS sent from Us. Please also note that We do not disclose Your User Information to third parties to enable them to send You direct marketing without Your permission to do so.
- to put You in contact with one of our partners, following Your permission to do so, in relation to a solution you are interested in. If you are no longer interested in receiving correspondence from our recommended partner, you are advised to inform said partner to cease communication and erase your personal data from its records, unless otherwise required by a statutory law.
The recipients and processors of your Personal Data are Melita and Our employees. We may also transfer your Personal Data to Our intra-group companies, affiliates and agents, to other authorised electronic communications operators, public authority or law enforcement agency and to third parties that provide services to Melita on a contractual relationship for: the purpose of being able to contact you and to provide you the service requested, to assist in customer care services such as chat, and customer satisfaction surveys; for payment collection services, including debt collection and providing you with an electronic payment gateway facilitating your bill payment methods; credit referencing; fraud detection services, monitoring how you make use of the website and our services and how we can improve.
Upon your consent, we may also pass your details to third parties in order to carry out market research, or to offer you better guidance on a solution you are interested in
In order to be able to contact you or provide you with your Service, Melita may be required to transfer your Personal Data to recipients located outside of the EU. In doing so Melita ensures that the 3rd party recipients are either subject to an adequacy decision or to appropriate safeguards in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679) and any other applicable legislation and that Melita has a justifiable ground for such a transfer, such as Our legitimate interest.
Security is very important to Us. Secure Socket Layer (“SSL”) encryption technology is used for protection of information in transit for any sensitive transactions such as payments. Additional security procedures are in place to protect the confidentiality, integrity and availability of Your User Information.
You have a right to object to Our processing of Your personal data, access the personal data We hold about you and in certain circumstances request that We port such personal data in a structured, commonly used and machine-readable format to You or to another third party indicated by You. You also have a right to request that We immediately rectify, block or erase Your personal data.
Blocking and erasure of personal data provided through your use of Our website may only be effected by Us subject that there is no legal and/or contractual obligations incumbent on Us.
If You have provided consent for the processing of data, You have the right (in certain circumstances) to withdraw that consent at any time, which will otherwise not affect the lawfulness of the processing before consent was withdrawn.
Any queries or comments about this Notice should be forwarded to dpo@melitaltd.com
You have the right to lodge a complaint to the Information and Data Protection Commissioner if You believe that We have not complied with the requirements of the General Data Protection Regulation or the Data Protection Act with regards to personal data.
Our Cookie Notice
Through Your use of this site, information and data may be automatically collected through the use of Cookies. “Cookies” are small text files that store basic information such as you IP address, device information and your browser type in order to recognise repeat site visits and, as an example, recall your name if this has been previously supplied. We may use this information to observe your internet use and to compile data in order to improve the Site. We also use cookies to target the advertising and assess the general effectiveness of such advertising and keep track what you have bought from our website.
Cookies do not attach to Your system or damage Your files. If You do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows You to deny or accept the Cookies feature. Note, however, that “personalised” services may be affected if the Cookies option is disabled.
We have categorised the cookies that We make use of in the following categories:
- Necessary – these are required to make our website work smoothly;
- Performance and Statistics – these are used to help Us improve the operability of our website and how You interact with our website
- Advertising –These are used to help Us identify through which advertising third party You have reached our website. We will also be able to offer You products and services that We think You could benefit from the most, whilst We will keep record of items that You have showed interest in, so that You may easily find them.
Name | Host | Purpose | Type | Expiry |
__cf_bm | hsforms.com | This cookie is used to distinguish between humans and bots for the security of the website. | necessary | 1 day |
_cfuvid | hsforms.com | This cookie is used by Cloudflare to identify trusted web traffic, enhance security, and optimize site performance. | necessary | Session |
__cf_bm | hsforms.net | This cookie is set by HubSpot’s CDN provider to distinguish between humans and bots for the security of the website.. | necessary | 1 day |
_cfuvid | hubspot.com | This cookie is set by HubSpot’s CDN provider to identify trusted web traffic, enhance security, and optimize site performance. | necessary | Session |
wordpress_test_cookie | www.iot-sim.tech | Used to check if the user’s browser supports cookies. | necessary | Session |
CookieConsent | www.iot-sim.tech | Stores the user’s cookie consent state for the current domain | necessary | 1 year |
elementor | www.iot-sim.tech | Website building tool | necessary | Persistent |
wc_cart_hash_# | www.iot-sim.tech | WC stands for WooCommerce to store items in shopping cart allowing the site to recognize changes in the shopping cart and display updated information to the user. | necessary | Persistent |
wc_fragments_# | www.iot-sim.tech | This cookie is used by WooCommerce are pieces of content that update independently, enhancing user experience by enabling real-time updates, especially in e-commerce. | necessary | Persistent
|
wpEmojiSettingsSupports | www.iot-sim.tech | Cookie is used from WordPress to store browser details. | necessary | Session |
chakra-ui-color-mode | www.iot-sim.tech | This cookie is used by Chakra UI to consistently display the preferred theme across pages and sessions | performance and statistics | Persistent |
gt_autoswitch | www.iot-sim.tech | Determines the preferred language of the visitor. | performance and statistics | Session |
viral-links/v1/tracking | hubspot.com | Tracks the individual sessions on the website. | advertising | Session |
sbjs_current | www.iot-sim.tech | Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. | advertising | Session |
sbjs_current_add | www.iot-sim.tech | Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. | advertising | Session |
sbjs_first | www.iot-sim.tech | Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. | advertising | Session |
sbjs_first_add | www.iot-sim.tech | Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. | advertising | Session |
sbjs_migrations | www.iot-sim.tech | Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. | advertising | Session |
sbjs_session | www.iot-sim.tech | Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. | advertising | 1 day |
sbjs_udata | www.iot-sim.tech | This period shows the length of the period at which a service can store and/or read certain data from your computer by using a cookie, a pixel, an API, cookieless tracking, or other resources. | advertising | 6 months
|
__hmpl | static.hsappstatic.net | Cookie purpose description: Collects information on user preferences and/or interaction with web-campaign content – This is used on CRM-campaign-platform used by website owners for promoting events or products. | advertising | Persistent
|
HUBLYTICS_EVENTS_53 | static.hsappstatic.net | This cookie is used by Hubspot to track events and user interactions on a website, for analytics. It helps in monitoring user behavior, engagement, and conversion rates. | advertising | Session
|
woocommerce_cart_hash | www.iot-sim.tech | Helps WooCommerce determine when cart contents/data changes. | necessary | session |
woocommerce_items_in_cart | www.iot-sim.tech | Helps WooCommerce determine when cart contents/data changes. | necessary | session |
wp_woocommerce_session_ | www.iot-sim.tech | Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. | necessary | 2 days |
woocommerce_recently_viewed | www.iot-sim.tech | Powers the Recent Viewed Products widget. | necessary | session |
store_notice[notice id] | www.iot-sim.tech | Allows customers to dismiss the Store Notice. | necessary | session |
NID | google.com | This cookie is used by Google to remember your preferences and deliver personalised advertisements. For more information, click here. | advertising | 6 months |
__gads | google.com | This cookie helps Google track ad interactions and ensures you see relevant advertisements. For more information, click here. | advertising | 1 year, 1 month |
pm_sess | google.com | This cookie ensures requests come from a legitimate user and helps protect against fraud. | necessary | 30 minutes |
ANID | google.com | This cookie helps Google deliver adverts on non-Google websites based on your preferences. For more information, click here. | advertising | 1 year, 1 month |
_gcl_au | google.com | This cookie tracks conversions and helps Google analyse how users interact with advertisements. For more information, click here. | advertising | 2 months, 29 days |
FPGCLAW | google.com | This cookie is used to store campaign-related information to measure the success of advertising campaigns. For more information, click here. | advertising | 2 months, 29 days |
FPGCLGB | google.com | This cookie is used to store campaign-related information to measure the success of advertising campaigns. For more information, click here. | advertising | 2 months, 29 days |
_gcl_gb | google.com | This cookie is used to store campaign-related information to measure the success of advertising campaigns. For more information, click here. | advertising | 2 months, 29 days |
_gac_gb_<wpid> | google.com | This cookie is used to store campaign-related information to measure the success of advertising campaigns. For more information, click here. | advertising | 2 months, 29 days |
_gcl_aw | google.com | This cookie is set when you click on a Google advert. It helps track ad-related successes such as purchases or contact requests. For more information, click here. | advertising | 2 months, 29 days |
test_cookie | doubleclick.net | This cookie checks if your browser allows cookies to be set. It does not contain personal data. For more information, click here. | advertising | 15 minutes |
IDE | doubleclick.net | This cookie contains a randomly generated user ID. It helps Google display personalised adverts across websites. For more information, click here. | advertising | 1 year |
_gcl_dc_ | google.com | This cookie is set when a user clicks on a Google ad to go to the website. It contains information about which ad was clicked on, so that successes such as orders or contact requests can be assigned to the ad. For more information, click here. | advertising | 2 months, 29 days |
_ga | google.com | This Google Universal Analytics cookie is used to distinguish users by assigning a unique number as a client identifier. It is included in each page request in a site and used to calculate visitors, session and campaign data. For more information, click here. | Performance and Statistics | 2 years |
_ga_<container-id> | google.com | This cookie helps maintain session states for analytics purposes, ensuring accurate visitor tracking. For more information, click here. | Performance and Statistics | 2 years |
We may change this Website Privacy & Cookie Notice from time to time and You should check it regularly. Your use of the Melita.io website will be subject to the Website Privacy & Cookie Notice on the Site at the time of each use.
Any site that You may connect to from here is not covered by this Website Privacy & Cookie Notice.
This Website Privacy & Cookie Notice was last updated on 19th December 2024.